E3I serve as a supplier of information technology solutions, a one-stop IT support centre as well as system integrator for business across various industries. We are here to help you benefit from the latest technologies in a cost-effective manner through our SLA support pack.
Our service and support makes it easier for you to manage your day-to-day business through the resources we deploy, including support and maintenance of hardware and software, Network Infrastructure and system integration services.
Our Valued Clients will enjoy responsive, contracted technical service and support at economical prices. Service-On-Call by qualified engineers familiar with your network configuration provides peace of mind, just like an internal IT support team. Regardless of whether it is an issue with your hardware, software operating system or communications, we will ensure that there will not be any interruption in your daily business operations.
This SLA will define the roles and responsibilities of E3I and the customers it supports. It is also to formalize an arrangement between us and customers to deliver specific support services, at specific quality of support, and at an agreed-upon cost. This document is intended to provide details of the service to customers. This SLA will evolve, with additional knowledge of the customers’ requirements, as well as the introduction of other services into the support portfolio provided to customers.